All sales are sent on a tracked service. All delivery charges will be calculated automatically online at ‘checkout’.
If your order is returned to us ‘undelivered’ or ‘not collected’ due to circumstances beyond our control, you will be held responsible for all re-shipping costs.
DELIVERY COSTS – WEDDING DRESS.
Ireland Free shipping – Dispatch 2-3 days.
International: Freight calculated at checkout. Dispatch 3-4 days
DELIVERY COSTS – for all other items.
Ireland: Free shipping – Dispatch 2-3 days.
International: freight calculated at check-out. Dispatch 3-4 days
CONDITION DESCRIPTIONS. Please read.
PERFECT. Unworn or untried. Item is surplus stock and brand new.
EXCELLENT. Item is in excellent condition with no visible marks, pulls or damage.
VERY GOOD. Item is in excellent condition with minor flaws that may require repair or replacement during alterations. Examples include – replacing of zips, closures, tidying loose beads, dress may require cleaning.
GOOD. Item may have some flaws that require repair or replacement during alterations. Item may be in need of cleaning. Flaws are visible in purchased product but repairable and as such will not be visible once resolved. Cleaning is recommended. Examples include – replacing of zips, closures, tidying loose beads, snags on lace or tulle, dropped hem needing turn up, dress may require cleaning.
FAIR. Item may have some flaws that require repair or replacement during alterations. Item may be in need of cleaning. All items on sale are repairable if required. Pricing of items marked as in Fair Condition, reflects wear and tear.
RETURN AND CANCELLATION POLICY – SAMPLE SALE DRESSES
We hope you love your dress/ item that we have sent to you however
if for any reason you are unhappy and would like to return an item, we are happy to offer you a refund up to 7 days from when you receive your goods.
The product must be in the same condition it was sent with tags attached and in original packaging. We document the condition of each dress/item before it is shipped.
We are extremely careful with our dresses and look after them with extreme care, however when purchasing a sale stock dress there may be repairs required. Please contact us before purchasing if you have any questions on a dress.
It is standard that your dress will require some alterations to ensure it fits you perfectly everywhere including length for your wedding day.
It is our policy to return goods to the purchaser if we suspect that any product has been used or worn. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through cheque payment, excluding postage charges.
Return postage is the responsibility of the purchaser. We do not offer free shipping on returns.
Any items not returned within 7 days will not receive a refund or credit.
This returns policy applies to products purchased online.
Dresses and products ordered/purchased in store carry a different returns policy.
RETURN AND CANCELLATION POLICY – ITEMS MADE TO ORDER
We cannot accept returns or refunds on any item made to order or customised. Each item made to order or customised is made at the request of the buyer. Buyer commits to this when purchasing.
Please ensure correct colour, size or style is ordered as applicable.
Please note colours may appear slightly different on different screens.
CANCELLATION POLICY – ONLINE BOOKINGS
We offer a refund on our appointments up to 2 days prior to your appointment date. After 2 days, there is no refund. Bookings can be managed via the customer panel which is sent in your email booking confirmation.